FAQs
Yes, but this will be at the expense of the hirer. We will put the vehicle on a vehicles transporter and will charge you the cost of this.
No – But only because we don’t need to. We are located at the Queenstown Airport within 1 minute of the terminal.
Yes we have trailers for hire with the 20 seat vehicle, which is recommended if it is a multi day journey with a large amount of luggage
GST
Insurance
24 hour roadside assistance from the Mercedes Benz assistance programme
Unlimited kilometres
You will be charged for an additional day of hireage.
Please do not drive on anything other than signposted roads. Breaking this rule may result in a $5,000 penalty.
We have a NO SMOKING or VAPING policy in all of our vehicles. A valet charge of $300 minimum will apply
Luxury Van Hire provides a 24/7 nationwide toll free number for FREE Roadside Assistance from our Mercedes Benz Service Network: 0800 320 230 (please note: you must contact Luxury Van Hire before initiating any repairs). In the case where the vehicle must be repaired. We will provide an additional vehicle for the remainder of the journey. The replacement vehicle will be determined by what is available.
Yes, you can have multiple drivers.
No bond payment is required but we do require you to authorise the use of your credit card in place of a bond. We will store your credit card details securely.
Yes, all of our vehicles have individual seat air conditioning that is vented throughout the saloon
Please contact us if you would like to extend your hire period
There are no refunds provided for early returns once the hire has commenced.
Minimum age is 21 years old. Please note Insurance excess for under 25 years of age is $2,500 + GST applies with no option to reduce the insurance excess.
All drivers must hold a full ‘Class 1’ drivers licence. If the driver is intending to be paid or rewarded for driving then a ‘PSL’ (Passenger Service Licence) and a ‘P’ (Passenger Endorsement) are required.
Booking Deposits: For 16 and 20 Seater vehicles are non-refundable if a booking is cancelled within 45 days of commencement of hire. A cancellation fee of 50% of hire applies for 16 and 20 seaters within 14 days of commencement of hire. Cancellation on day of pick up or within 7 days of hire: Incurs the full hire fee.
Cancellation due to a COVID-related matter (lockdowns, inability to travel, Isolation requirements) will receive 100% refund. Official evidence must be provided when requesting the refund.